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Refund policy
RETURN AND REFUND POLICY
- We do not have an unconditional money back guarantee. We will honor most all returns for most reasons. That said if the returned product has been installed, the refunded funds will be calculated as fairly as possible, and adjusted by us, at our discretion.
- Unless the reason for a product return was a mistake on our end, returns originally shipped via Free Shipping will be credited to you minus the true shipping cost, as shipping was paid by us to send the order originally.
- Package your return well. Product damage obtained during the return process, will be compensated through the credit subtracted from the purchase price. If the product was never opened and/or is in original packaging, there should be no concern in this regard.
- Unless the reason for a product return was a mistake on our end, returns lost in transit back to us are not our responsibility, and will be between the sender and carrier to resolve.
- If BAD AXE PARTS is responsible for the reason a return was initiated, we will normally supply a return label via email, for you to print out and ship with.
- If the reason for a return is not an error that BAD AXE Parts is responsible for, the sender must download and complete our return form, then create a shipment on your own to send the product back to us.
- Most refunds will be processed within 72 hours of product being received here.
- The refund process will normally take a few days for the money to land in your account, once initiated.
